Kokss

​​designer of interior solutions

(331979-4390

Q: Do the showers come assembled?

A: No, each shower comes in 3-4 separate boxes depending on the model. All shower enclosures require assembly.


Q: What are the electrical requirements for the shower installation?

A: The shower enclosures need a 30 amp, GFCI breaker, 110 volts, 10 gauge wire


Q: How much clearance is needed above the ceiling height of a shower?

A: We recommend your bathroom ceiling be at least 5" higher than the shower you are installing.

 

Q: How long does it usually take to receive a shower/bathtub?

A: Shipments usually take 1-2 days for handling followed by 5-7 days for shipping depending on the carrier company and location of          delivery.


Q: Are the shower enclosures CSA approved for Canada?

A: Unfortunately none of our products are CSA approved for Canada


Q: Is shipping to Canada available?

A: Shipping to Canada is available to customer's who provide their own broker


Q: Is installation provided?

A: No, installation is not provided by us but we may be able to recommend someone depending on your area


Q: Do you provide any sort of coupons or discounts?

A: Unfortunately we do not but you can always check with one of our dealers and see if they offer any promotions or coupons


Q: What is your return policy?

A: Returns must be made within 30 days of purchase date in original shipping boxes and wooden pallet. Once the return has arrived to      our warehouse it will be inspected. After passing inspection the customer will receive their refund/replacement. Failure to adhere      to these guidelines may result in a forfeit of refund/replacement.


Q: Which of your tubs and shower tub enclosures are whirlpool jetted?

A: Below is a list of our current whirlpool jetted shower enclosures

    Y9007

    GT0531

    Y8008

    Y9042

    Y9042-C


Q: Are faucets included with your tubs?

A: Our Iseo 67" is our only bathtub sold with a faucet


Q: What is the best water pressure for the shower enclosures?

A: Our shower enclosures run best at 30-40 PSI (WARNING: anything higher may result in burst pipes and flooding)


Q: My shower's electrical wires came marked as black neutral, white hot and the green has a ground symbol. Are these wires          marked correctly?

A: This was a misprint made by the manufacturer, the wiring should be as follows: black is hot, white is neutral and the green wire is      ground.


Q: My steam generator was hooked up to the wrong voltage, is there any way to fix the steam generator?

A: Yes there is, the steam generator's fuse may have simply blown out due to the improper voltage and can simply be replaced.

    Click here for help on how to replace the steam generator fuse.


Q: Is there any assembly required for the vanities that I should know about ahead of time?

A: No there is no assembly required for our vanities, only the installation of hanging them up on the wall. 


Q: Are the side cabinet shelves adjustable or fixed?

A: The side cabinet shelves are fixed in place are not adjustable shelves that can be moved up and down to different positions.


Q: Where does the plumbing enter the vanity?

A: There is an opening in the back of the main cabinet that is 9 ½" tall and as wide as the vanity that allows the vanity to be                    connected to your homes plumbing


Q: Can the door on the main cabinet of the High Gloss Vanity Collection be used as a shelf when opened?

A: No this door is not load bearing, any weight put on this door could result in severe damage to the door and vanity.





Have any questions we didn't answer here, feel free to contact us with any questions you may have.

Frequently Ask Questions (FAQ)